online store open until December 23rd.
online store open until December 23rd.

RETURN POLICY

 COVID-19 UPDATE August 2021:

Changes in Government Restriction/Lockdowns can happen without notice, which may delay Shipping schedule, including Express Shipping. Please keep this in mind when tracking your package.

    Return Policy

    Our Return policy lasts 7 days.

    Due to health and hygiene, we can not offer a refund or exchange on cosmetic, personal care items based on change of mind.

    Returns on any other products exclusive of Personal Care and cosmetic items, must be made in writing directly to md@mad-dame.com within 7 days of delivery date quoting order number and reasons. 

    No returns are acceptable without Mad Dame prior approval and delivery instructions for transport. Shipping will be charged.

     

    Damaged goods

    Items that arrive damaged, default in product or are incorrectly supplied, are eligible for refund or replacement. 

    Please advise us immediately within 7 days of incorrectly supplied, or damaged goods. 

    If the fault is visible, you must provide a photograph.

    Visual packing damage on arrival of receiving goods should be noted on the consignment when you sign for your goods by the delivery driver when optional.

    The product must be returned to us within 15 working days. Returns received after this period will not be accepted.

     

    Sale items

    Only regular priced items may be refunded, sale items cannot be refunded.

     

    Dissatisfaction

    We feel very confident in the Personal Care produces we offer, however due to the pandemic, we are not accepting any product returns at this time.

    In the case of an allergic reaction, please take a photo and contact Customer service immediately for more information. 

     

    Additional non-returnable items extend to:

    Gift cards

    Downloadable software products

     

    Exchanges

    We only replace items if they are defective or damaged.  We will not exchange your items if you change your mind or product didn’t meet your expectations.

    If you need to exchange it for the same item, and meets the Return Policy send us an email at md@mad-dame.com and send your item to: 64 Mohair Road Lockwood, Vic 3551

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you are located, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

     

    Refunds

    We do not offer a refund on any item over 7 days after purchase or that do not meet the Return Policy requirements.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

    We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

     

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at md@mad-dame.com